Riba Smith. Riba Smith

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1 Riba Smith

2 HISTORY The history of the Riba Smith group begins in the late 20's when Jose Riba Robira, with a strong desire to work and high moral character, began developing the business of selling groceries. The grocery chain increased rapidly throughout the old city of Panama, which is now called the Casco Viejo, and surrounding areas. One of these grocery stores, the newest and largest, was located where the R/S Supermarket in Bella Vista now stands. In 1946 Jose A. Riba T. is associated with Mr. Lloyd W. Smith and together they planned to change the sales system so that the customer could take products off the shelves. And that s when the term Supermarket was born in our country. Riba Smith

3 November 1961

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5 MISSION Our mission is to consistently exceed with our products and services, all the expectations of our customers. We do this in a total quality environment where the products and services offered are a reflection of our quality oriented mind, based on the foundations of a sustainable social development and equitable economic development. Garden & Plants 2008 Riba Smith

6 VISION The Riba Smith Group is a respected and admired institution for its human values, where the benefit of customers and the environment is the goal of everyone in the group, a place where the customer feels that she/he is buying products and receiving services of great value and where there is an air of harmony and joy of work. Riba Smith

7 In-store Bakery 2009

8 PRINCIPLES Social: The company first and foremost serves the community and serves the consumer, who should always receive a benefit from what she/he buys or receives from our companies. The company also serves its workers providing them with adequate wages and working conditions. As a cornerstone of the Company, the human being must be developed and satisfied. For this reason, the company is an entity that can and should be of benefit for all in the community and especially for those who work in it. Quality: Quality is our business philosophy. It is a broad term but can be summarized as: "Doing things right the first time and every time, to exceed the expectations of those who receive services and goods from the companies in the Riba Smith Group." Quality is not just a statistical term or rules. Quality is based on providing services and products that will do good to those who use them. This refers to health benefits, joy, security, harmony, taste, pleasure and confidence. Thus, Riba Smith Group always focuses on exceeding customer expectations. Riba Smith

9 Produce Department 2009

10 Quality at Riba Smith Group is founded on our people from generation to generation. Quality management focuses on four major points, which are, our People, raw materials, high technology machinery, methods or procedures. QUALITY STANDARDS Riba Smith The Quality System is based on understanding human beings and their needs, keeping in mind that our customers are our Stars. In our continuous monitoring system, each worker must know the critical physical characteristics that define the profile of each finished product and take responsibility for not allowing the release of our Rimith branded nonconforming products. Operational processes ensure production through the daily and continuous evaluation of the four cardinal points, generating the quality expected by our customers and the harmony of our company and the Environment.

11 Riba Smith, Costa del Este 2009

12 US TRADE REFERENCES FOR RIBA SMITH P. O. Box , Panamá 9A, PANAMA Tel , Fax Associated Grocers of Florida 1141 SW 12th Avenue Pompano Beach, Florida Contact: Ms. Barbara Lopez Tel , Fax Southeast Wholesale Foods, Inc NW 108 th Ave Miami, Florida Contact: Mr. Carlos Rodríguez Tel , Fax Grocer s Supply, Inc E Holocombe Blvd. Houston, Texas Contact: Ms. Nancy Schaffer Tel , Fax nancyschaffer@grocerybiz.com Riba Smith

13 US TRADE REFERENCES FOR RIBA SMITH P. O. Box , Panamá 9A, PANAMA Tel , Fax Able Freight Services, Inc West 104 th Street Los Angeles, California Contact: Say Wei Lee Tel , Fax Tanimura & Antle (Saca Trading) 336 South El Camino Real Salinas, California Contact: Mr. Michael Yoshikawa Tel x201, Fax Driscoll s Farms P. O. Box Watsonville, California Contact: Ms. Gloria Vasquez Tel , Fax gloria.vasquez@driscolls.com Riba Smith

14 US TRADE REFERENCES FOR RIBA SMITH P. O. Box , Panamá 9A, PANAMA Tel , Fax Babe Farms 1485 N. Blosser Road Santa Maria, California Contact: Ms. Rocio Munoz Tel , Fax Riba Smith

15 Cash Registers

16 Frozen & Cosmetics

17 Packed Deli & Produce

18 Fruits

19 Fruits

20 Produce

21 In-store Bakery

22 In-store Bakery

23 In-store Bakery

24 Ice-cream

25 Deli Meats 2009

26 Dairy & Beaverages

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