London Hilton on Park Lane: Accessibility Pack

Transcription

1 London Hilton on Park Lane: Accessibility Pack Thank you for considering the London Hilton Park Lane. We are pleased to give you some information about our hotel that you may find useful when planning your visit to our hotel. Arriving at the hotel We have two entrances. The main entrance is on Park Lane and the back entrance is off Hertford Street. There is a single step from the road onto the pavement at the front entrance, but there is a lowered part of the curb just to the right of the front entrance. The back entrance has no steps into the back There is a lift to help wheelchair users up the stairs from the back lobby to the main This requires a key to operate. Please arrange with the hotel before arrival if this is required or call reception for assistance on arrival. The main entrance has an automatic revolving door in the centre, and a door either side. These doors can easily be opened by pressing a button located next to each one. We have 24-hour concierge service to help where needed. The back lobby has a revolving door and two side-swing doors. We close these doors after 10pm. We can arrange to have them opened outside these hours. Car Parking There is space for a car to drop off passengers at the main entrance of the hotel. However, as the road has a double yellow line, waiting time is restricted. Use the back lobby where you have more time to get out of your vehicle. There are five pay- and -display parking spaces available on Park Lane, opposite the main entrance. We have an underground car park, which you can get to from the back driveway. Parking is split over two levels and the entrance is up a steep winding slope.

2 There are two disabled parking spaces. These are on level 2B which is the first entrance coming down the ramp on the left-hand side. Keep to the left of the pillar and you will see the disabled parking bays in front of you marked section D. The lifts to the back lobby entrance are on the right side through a set of glass doors. The glass door is 80cm wide. The width of lift measures 134cm x 122cm. On the left-hand side of the payment machine, there is a phone. Dial 0 to reach an operator. We can help with luggage, equipment or any other queries. Our team of porters and concierge are on duty 24 hours a day. As you come out of the lifts from the car park, turn left and go along the pathway to the back lobby entrance doors. Welcome and reception When entering the hotel from the main entrance, you will find two steps inside the door, down into the reception area. There is also a ramp with railings on both sides in front of the left-hand swing door. The concierge desk is on the left-hand side at the end of the ramp in the main lobby and the main reception desk is to your right between four pillars, next to the POP bar. The induction loop is towards the end of the main reception desk. If you arrive by the back lobby, there are four steps up to the main reception either side of the group reception desk. On the right-hand set of steps you will find a lift to take you up to the main This requires a key to operate. Please arrange with the hotel before arrival if this is required or call reception for assistance on arrival. There is a seating area in the centre of the lobby, which is carpeted. And the rest of the lobby area is marble flooring. There are four guest lifts behind the seating area. Please select your floor before getting in the lift as once inside the lift you will be unable to do so. Check-in is at the main reception desk. However, if you need a lower-level desk, we can also offer check in at our guest relations desk next to the main reception desk.

3 When you arrive, we will give you a letter with details of the emergency arrangements and advise you of our evacuation policy (available in large print if required). If you need a large-print copy of the registration card, we can provide this. Other services If you would like to order a newspaper, please contact the reception team. We will deliver your newspaper each day to you room. You can order a wake-up call through the reception team. Or, you can set a wake-up call in your room using the phone system or the TV. Every guest room has a guest directory that contains information about the facilities in the hotel. For extra help to use this directory, please contact a member of the reception team. Toilet facilities There are five sets of public toilets in the hotel. Toilets with accessible facilities are located on the first floor. As you come out of the lift and turn left, you will see the women s toilet straight ahead of you. The men s toilet is left as you come out of the lift and then take a right where you will see them next to the cloakroom. There is also an accessible toilet with an emergency pull-cord on the first floor, between the women s toilet and the cloakroom. There are women s toilets on the main lobby level next to the hotel shop and house phone. There are also toilets in Trader Vic s restaurant and the Whisky Mist bar. However, these do not have accessible cubicles. The final set are on the 28 th floor at Galvin at Windows restaurant and bar. These are either side of the lifts but do not have accessible facilities. Getting round the hotel All lifts have an announcement system to let you know which floor you are on. You must select your floor before getting into the lift and by way of a

4 visual panel; it will instruct you which lift you can take. Please ask a staff member if assistance is required. There are mirrors in all lifts. Hotel shop There are three shops in the hotel. Moussaieff, a jewellery store, is immediately on your right as you enter from the main door and is also accessible from Park Lane. The second shop, which sells books, magazines and so on is on the left of the lift next to the phones. The third shop, a florist shop is at the back lobby next to the disabled lift. Executive Lounge Executive Lounge is located on the first floor When you come out of the elevator, turn right and then left through the glass double doors You would need to use your key to access the Lounge When entering the Lounge assistance will be provided to open a door on your left to allow a step free access. Please advise us from your room when you are coming down to the lounge, and a member of staff will greet you at the entrance. Executive Lounge is always manned during opening hours should you require any assistance Different height tables and chairs are available Leisure facilities Fitness by Precor health and fitness Fitness by Precor is our onsite health and fitness facility. It is in the basement and you can get to it using the lifts. As you come out of the lifts, turn left and pass through the glass doorways leading to the Fitness by Precor entrance door.

5 We can provide help, as the entrance doors are heavy. There is a reception table, on the left as you enter, with an induction-loop point. The gym area has wooden flooring while the toilets and relaxation area have tiled flooring. To get to the changing rooms, go past reception along the corridor and you will find them on the left-hand side. There is a stretching room on the right before the main gym floor. Mats are provided. The main gym section is semi-circular with one pillar in the centre. The back walls have mirrors. There are TV screens just below ceiling level to the front of the gym. Accessible equipment is available in the gym e.g. handbike and dumbbells. Contact Precor staff for a personalized work-out. There are five running machines, two cycling machines, two rowing machines and two cross-trainers, with a separate free-weight section and a water dispenser. While there is an accessible toilet with a seated shower, emergency pull cord and low-level sink which can be reached via the changing rooms, the accessible toilets on the 1 st floor are easier to reach if the toilet is all that is required. Hair salon The hair salon is in the basement area. As you come out of the lifts the salon is in front of you. The flooring is tiled and height-adjustable chairs are available. Bedrooms We have five accessible rooms on the 5 th, 14 th, 15 th, 16 th and 17 th floors for those with disabilities. Please advise of your disability before arrival so that we can allocate a room to suit your needs. All rooms have a safe, coffee maker, mini bar, hanger in the wardrobe, coffee table, comfy chair and writing table with chair. If you need more

6 space in your room, we can remove any of these items. Please contact reservations before your stay or housekeeping on extension 412 during your stay to have the furniture removed. All bathrooms have grab rails around the toilets, an emergency alert pullcord, a low-level sink and rubber mats. The bathrooms in rooms 523 and 1423 have a wheel-in shower with seat and grab-rails. We can add the following equipment to any room in the hotel for you to use. - A toilet seat - A bath lift Full bedroom details 0523 Double room / interconnecting room Bedroom facilities This is at the end of the left-hand corridor as you come out of the elevator, next to the fire exit. A wide main entrance door and carpeted flooring in the guest room A side table with phone A low-level climate control panel and minibar A bedside control panel for the lights A bedside phone A speaker, vibrating and visual alarm in the room An emergency push button next to the bed Bathroom facilities A door width of 83cms (at the narrowest point) Tiled flooring Two sinks: One is low-level A wheel-in shower with seat and grab rail

7 An emergency pull-cord next to the toilet A toilet with grab rails either side Low-level towel rack 1423 Double room / interconnecting room Bedroom facilities This is at the end of the left-hand corridor as you come out of the elevator, next to the fire exit. A wide main entrance door and carpeted flooring in the guest room A side table with phone A low-level minibar A bedside control panel for the lights A bedside phone A speaker, vibrating and visual alarm in the room An emergency push button next to the bed Bathroom facilities A door width of 83cms (at the narrowest point) Tiled flooring Two sinks: One is low-level A wheel-in shower with seat and grab rail An emergency pull-cord next to the toilet A toilet with grab rails either side 1523 Double room and linking room Bedroom facilities This is at the end of the left-hand corridor as you come out of the elevator, next to the fire exit. There is a 90 cm main entrance door.

8 A side table with phone A low-level mini bar A bedside control for the lights An emergency push button next to the bed A speaker, vibrating and visual alarm in the room Bathroom facilities A door with a 98cm opening Tiled flooring Low -level storage shelves A bathtub with a grab rail An emergency pull-cord next to the toilet A toilet with grab rails either side 1623 Double bedroom linking room Bedroom facilities A 90cm wide entrance door A side table with phone A bedside control for the lights A low-level mini bar An emergency push button next to the bed A speaker, vibrating and visual alarm in the room Bathroom facilities 97cm-wide door Tiled flooring Low-level storage shelves Bathtub with grab rail An emergency pull-cord next to the toilet A toilet with grab rails either side

9 1723 Double room Bedroom facilities A wide main entrance door and carpeted flooring in the guest room A side table with phone A low-level minibar A bedside control panel for the lights A bedside phone A speaker, vibrating and visual alarm in the room An emergency push button next to the bed Bathroom facilities Tiled flooring A low-level bathtub with a grab rail Low-mount towel storage and storage shelves An emergency pull-cord next to the toilet Food and drink outlets Podium Restaurant and Bar This is on the lobby level next to the concierge desk. The restaurant is split over three levels with two steps between each level. There is plenty of seating on the lower level. Breakfast is a buffet service (additional items may be available a la carte). All other meals are a la carte. The buffet station is on the lower level and staff can help if needed. The flooring is wood around the outside and carpet in the centre. We provide a table service.

10 Trader Vic's Restaurant and Bar This is in the basement level. Wheelchair access is available by taking the lifts to the basement level 1 and entering at the back of the restaurant. Please notify reception on check in if this access route is required as it may be locked. As you come out of the lifts, the entrance of the restaurant is straight ahead next to the hair salon. The flooring is a combination of carpet and tiled areas. We provide table service. Pop bar This is on the lobby level on the right between Moussaieff and the reception desk. If you are entering the main lobby, you can get to the bar by using the ramp next to the concierge desk. There is a low seating area with low-level tables. The flooring is marble. We provide a table service. Whisky Mist Bar This is on the lobby level next to the guest relations manager s desk. The entrance to the club is on Hertford Street (the right side of the hotel). There are steps down therefore please advise us in advance. The club can also be accessed step free, via the fire exit opposite the car park exit in the back driveway. Please advise a member of our door security team to arrange for the exit to be opened. All floor surfaces are wood. We provide table service.

11 Galvin at Windows This is on the 28 th floor. There are four lifts from the As you come out of the lifts, the entrance is directly in front of you. The reception area is tiled, and the bar and restaurant are carpeted. There are two steps leading up to the bar on the left-hand side of the reception. A portable ramp is available if you need it. The restaurant offers an a la carte service. In an emergency If there is an emergency, we will make an announcement over the PA system. This will say that there is an emergency that is being investigated and you will be told to either wait where you are for further announcements or to leave that area of the building. In either case please advise us of your disability in advance and if you require assistance in the event of an evacuation, a staff member will know to come to help you. Please remain in your room in this case. The staff member will knock on the door and enter using a fire card. They will then help you either to a safe area or outside. Please do not stop to collect your personal belongings. If you need medication please collect that and keep it safe. If we help you to a safe area, we will give you further instructions. There are refuge areas on all floors. When you are at the safe area, we will help you to the nearest safe lift. We structure the evacuation to help people who are nearest to the fire. If we move you to the lifts and you are waiting, this is because you are in no immediate danger. If we have to use the fire stairs, we will transfer you into a lightweight evacuation chair, which has special runners that glide over the stairs. We have trained our employees to use these evacuation chairs. They will help you down the stairs and outside. Do not block the door with anything, including towels, as this will prevent the fire brigade from entering your room.

12 Do not open any windows as this can increase the air circulating and increase, smoke and flames. If the fire is in your room, get out and close the door behind you, breaking a fire alarm if possible on your way out. We test the emergency alarms on Mondays at 4pm. The siren will sound for no more than one minute. Meeting and conference facilities Meeting facilities We have eight meeting rooms on the fourth floor and a business centre with the latest technological aids and a team of dedicated meeting staff. We also have three meeting rooms on the second floor and the Grand Ballroom and Wellington on the first floor. Spectra Suite This suite is on the fourth floor, which can be reached using lifts from the As you come out of the lift, the Spectra suite is on your left. The floor is carpeted and the room has natural daylight. There are two wooden doors, each 80cm wide, at either end of the room. There are many power and phone points. You can see these on the floor plan. The toilets are on the same floor on the right side of the lifts as you come off them. However, there is no accessible cubicle. These are on the first floor. Boardroom The board room is fourth on the floor, which can be reached using lifts from the

13 As you come out of the lift, the boardroom is on your left. The floor is carpeted and the room has natural daylight. There are two wooden doors, each 80cm wide, at either end the room. There are many power and phone points. You can see these on the floor plan. Argyll room This room is on the fourth floor, which you can reach using lifts from the As you come out of the lift, the Argyll room is on the left side of the Hilton meeting reception desk. The floor is carpeted and the room has natural daylight. There is one wooden door, 80cm wide, at either end of the room. There are many power and phone points. You can see these on the floor plan. Business centre The centre is on the fourth floor, which you can reach using lifts from the As you come out of the lift, the business centre is next to the Argyll room on the left side of the Hilton meeting reception desk in the corridor leading straight ahead. Access is through a glass door. There is someone on duty from 7am to 7pm Monday to Friday. You can get into the business centre using your room key. You can buy a card from the business centre reception desk or the main reception if you want to use the Internet. Business centre reception will be able to help with any photocopying needs and any other needs.

14 Serpentine suite This suite is on the fourth floor, which you can reach using lifts from the As you come out of the lift, the Serpentine suite is at the end of the corridor in front of you. The entrance is 130cm wide. The floor is carpeted and the room has natural daylight. There is a door connecting to the Marlborough Suite which is 112cm wide. There are many power and phone points. You can see these on the floor plan. Marlborough Suite This suite is on the fourth floor, which you can reach using lifts from the As you come out of the lift, the Marlborough suite is in the corridor directly in front of you on the right hand side. The floor is carpeted and the room has natural daylight. There is a door connecting to the Marlborough Suite which is 112cm wide. There are many power and phone points. You can see these on the floor plan. York room This suite is on the fourth floor, which you can reach using lifts from the As you come out of the lift, the York room is on the right side of the elevator next to the Hilton meeting reception desk. The floor is carpeted and the room has natural daylight. There are two wooden doors connecting to the Nelson Suite, each 80cm wide, at either end of the room.

15 There are many power and phone points. You can see these on the floor plan. Nelson room This suite is on the fourth floor, which you can reach using lifts from the As you come out of the lift, the Nelson room is on the right side of the elevator next to the York room. The floor is carpeted and the room has natural daylight. There are two wooden doors connecting to the York Suite, each 80cm wide, at either end of the room. There are many power and phone points. You can see these on the floor plan. We have fitted At your service call buttons in all rooms, with help available within three minutes. Atholl room This suite is on the fourth floor, which you can reach using lifts from the As you come out of the lift, the Atholl room is on the right side of the elevator opposite the Nelson room and next to the toilets. The floor is carpeted and the room has natural daylight. The wooden door is 80cm wide. There are many power and phone points. You can see these on the floor plan. Conference facilities Harvest suite This is on the first floor, which you can reach using lifts from the

16 As you come out of the lift, the Harvest suite is in front of you, through a set of wooden doors (2.3 x 2.35 meters wide). There is a pillar on the left as you enter, with another access door behind it. The suite has many power and phone points. You can see these on the floor plan. You can also use the Harvest suite with the Wellington Ballroom. You can use the toilets on the same floor, which are next to the cloakroom. Wellington ballroom 1 and 2 The ballroom is on the first floor, which you can reach using lifts from the As you come out of the lifts, you can get to the Wellington ballroom through Harvest suite or through a separate access door (1.7 x 2.2 meters wide) next to the men s toilet. There are four pillars, one each on opposite sides of the room and two pillars, with plasma screens on them, opposite each other near the glass window overlooking Park Lane. We can split the Wellington ballroom into two sections, with section one having an independent access and section two with access from the Harvest suite. The Wellington ballroom is used with the Harvest suite. You can also use the Harvest suite with the Wellington Ballroom. You can use the toilets on the same floor, which are next to the cloakroom. Grand Ballroom This is on the first floor, which you can reach using lifts from the As you come out of the lift turn right and go towards the executive lounge. Take the step lift opposite the executive lounge entrance. We will help you with this. We can also offer a ramp when required.

17 Access is through a set wooden door (1.5 x 2.3 meters) wide. These doors are heavy so we will help you. Beyond this is a second set of double doors in front of you that will take you into the Grand ballroom. There is also a reception area to the right-hand side after the first set of double doors. There are no pillars in the Grand ballroom. The floor is carpeted and there is a dance floor. We can split the Grand ballroom into three sections and it has many power and phone points. You can see where these are on the floor plan. You can use the toilets on the same floor by using the step lift on the right side as you come out of the grand ballroom. Once you are over the step, go straight on, passing the lift on the left, and the toilet is front of you next to the step access to the Grand ballroom. Hertford room This is on the second floor, which you can reach using the lifts from the As you come out of the lift there is a reception desk to your left. On the right-hand side of the reception desk is a corridor going straight ahead. The entrance to Hertford room is on your left. The double wooden doors are 1.48 x 2 meters wide. The room has natural daylight and the floor is carpeted. The suite has many power and phone points. You can see these on the floor plan. You can use the Hertford room with the Coronation room. The Coronation room This is on the second floor, which you can reach using the lifts from the As you come out of the lift, there is a reception desk to your left. On the right-hand side of the reception desk is a corridor going straight ahead.

18 . The entrance to the Coronation room is on your left after the entrance to the Hertford Room. The double wooden doors are 1.48 x 2 meters wide. The room has natural daylight and the floor is carpeted. The suite has many power and phone points. You can see these on the floor plan. You can also use the Coronation Room with the Hertford Room. Crystal Palace room This is on the second floor, which you can reach using the lifts from the As you come out of the lift, turn right and go along the corridor. The entrance is past the toilets. The entrance is through a set of wooden doors 1.38 x 2 meters wide. There is a pillar as you enter on your left-hand side. The room has natural daylight and the floor is carpeted. The suite has many power and phone points. You can see these on the floor plan. Other information For extra help before you arrive, please contact our reservations department on If you need any help during your stay, you can contact the duty manager at the reception desk or on extension We look forward to welcoming you to the London Hilton Park Lane and making your stay an enjoyable one. We hope that the information in this pack has been useful. However, if you need any more information about the facilities at the London Hilton Park Lane, please contact us on

19 Our policy statement on disability We are committed to providing equal opportunities for all for both our guests and our employees. As a service provider, with a 50-year history in the UK and Ireland, we have developed a culture of reacting quickly and efficiently to all guest requests, whatever they are. This same culture also includes identifying and meeting the specific needs of our disabled guests. Hilton UK are dedicated to providing "Best in Class" service - therefore if you have any particular feedback or suggestions, please send them through to our Guest Disability Assistance team; Toll free UK: (Monday to Friday UK 9am - 5pm) Guest.Disability.Assistance@Hilton.com or For all other general enquiries or reservations please telephone our Reservations and General Enquiries via: Toll free UK: USA: