Occupied Renovation & Unoccupied Turnover Updates. David Urso & Jeff Roosevelt

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Matilda Jones
6 years ago
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1 Occupied Renovation & Unoccupied David Urso & Jeff Roosevelt

2 Occupied Renovation & Internal Move Policy Why has this changed? Former standard vs. our new standard

3 Occupied Renovation & Internal Move Policy Former standard vs. our new standard New apartment standard features Updated appliances Updated cabinets and countertops Open the kitchen to the living room Improved lighting throughout the apartment Improved heat in the bathrooms

4 Occupied Renovation & Internal Move Policy How did we get to this point? Feedback from the Facilities Liaison Committee (FLC) Feedback from the Resident Financial Advisory Liaison Committee (FAC) Feedback from the Board Finance Committee Comparison to other Kendal and regional communities

5 Occupied Renovation & Internal Move Policy Previous Occupied Renovation Policy Replace all worn and poorly functioning elements of the apartment Bring the apartment up to the newest standard finishes

6 Occupied Renovation & Internal Move Policy New Occupied Renovation Policy Still replace all worn and poorly functioning elements of the apartment Add various elements of new standard: Recessed lighting in Living Room & Shower Improved heat in bathroom

7 $5,000 Allowance Occupied Renovation & Internal Move Policy Applied toward any items that are now included in our new standard apartment Example: White cabinetry, granite countertops, open kitchen, upgraded appliances Allowance is not available for any other work in the apartment.

8 Occupied Renovation & Internal Move Policy Why are we providing this allowance? Maintain equity between current and new residents Provide higher quality of life in the apartment To start updating apartments sooner

9 Occupied Renovation & Internal Move Policy Overall Process has not changed Facilities will manage your renovation You will be moved to the Farmhouse during your renovation Local moving company will pack & unpack your items including picture hanging Projected timeline is 4-6 weeks.

10 Occupied Renovation & Internal Move Policy Questions? Project Manager: Keith Fossett

11 Unoccupied Apartment Why is this important? What we are doing to improve this process?

12 Unoccupied Apartment Why is this important? When an apartment is Unoccupied, KaH is not: Collecting an Entry Fee on the apartment Collecting a Monthly Fee on the apartment Vacate Date of Apartment Unoccupied Admissions Contract Date of New Resident

13 Vacate Date of Apartment Unoccupied Apartment Admissions Contract Date of New Resident Unoccupied Commitment from New Resident Scope of Work for Renovation Renovation Process Days Goal 90 Days

14 Unoccupied Apartment What we are doing to improve this process? Team approach to identify key opportunities to reduce Turnover time Marketing/Admissions Facilities Environmental Services Finance FLC/FAC

15 Unoccupied Apartment The Admissions Interview Opportunities (Qualifies Wait List to be on our Ready List) Double Ready List for each apartment type Includes meeting with Project Manager Goal: Reduce time to gain a new resident s commitment & begin the renovation process earlier.

16 Unoccupied Apartment The Admissions Interview Opportunities Days from Vacate Date to New Resident Commitment Date 40 Days

17 Unoccupied Apartment The New Apartment Standard Reduces the need for modifications Begin demo/construction before commitment from new resident Goal: Reduce total construction time by providing a product the drives down the need for modifications.

18 Unoccupied Apartment Full-Time Project Manager Focus on Apartment Renovations Discuss renovation options with new residents early on in the process Goal: Work with new residents as early as possible regarding options, timelines, and the overall process to reduce the Scope of Work time.

19 Unoccupied Apartment New Apartment Standard & Project Manager Days from New Res. Commitment Date to Approved Scope of Work Days

20 Unoccupied Apartment Purchasing, Inventory & Construction Able to begin demolition/permitting before commitment from new resident Consistent supply of new inventory based on scheduling & reduced procurement time Goal: Improve the supply process to reduce the total time from ordering to installation.

21 Unoccupied Apartment Purchasing, Inventory & Construction Days from Approved Scope of Work to Admissions Contract Date Days

22 Days Unoccupied Apartment Average Total Days Vacant Approved SOW to Admissions Contract Date Commitment to Approved SOW Vacate to Commitment Days Days 98.8 Days

23 Unoccupied Apartment Why is this important? When an apartment is Unoccupied, KaH is not: Collecting an Entry Fee on the apartment Collecting a Monthly Fee on the apartment Days (55.1) $190, Days If we were at this Unoccupied average time in Days (51.1) $110,000

New Resident Scope of Work for Renovation Renovation

24 Unoccupied Apartment Vacate Date of Resident Admissions Contract Date of New Resident Unoccupied Commitment from New Resident Scope of Work for Renovation Renovation Process Last 12 Completed Unoccupied Turnovers Averaged 62 Days!

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