Monthly update of MTR facilities for passengers with disabilities December 2017

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1 Monthly update of MTR facilities for passengers with disabilities 1. Ma On Shan Line The installation of Automatic Platform Gates at Ma On Shan Line has commenced at Tai Wai Station in November It is planned to complete the installation at all 9 Ma On Shan Line stations by Nam Cheong Station To facilitate the development of property outside the station, Exit D2 was closed in the period from September 2012 until December The existing barrier free facilities will not be affected. 3. Diamond Hill Station To facilitate Shatin Central Link modification works, the Braille map has been suspended for revision. The project is targeted to complete by end Hung Hom Station To facilitate Shatin Central Link modification works, the modification of the tactile guide paths at concourse level was started in August The project is targeted to complete by end Kowloon Tong Station To facilitate the replacement works at East Rail Line Northern Concourse, the tactile guide paths will be modified and the Braille Map has been suspended for modification. The project is targeted to complete by Q Tsuen Wan West Station To facilitate the development of property outside the station, Exit C was closed in the period from 29 December 2015 until the end of The existing barrier free facilities will not be affected. 7. Tsim Sha Tsui Station To facilitate the construction works of Tsim Sha Tsui Carnarvon Road subway, Exit D2 was closed in the period from July 2016 until. The existing barrier free facilities will not be affected.

2 8. Yau Tong Station To facilitate the station improvement works of Yau Tong Station, the modification of the tactile guide paths at concourse level was started in November The project is targeted to be completed by Q Tai Wo Station Replacement of passenger lift connecting B Footbridge with Platform 1 has been completed; passenger lift was re-opened for public use from 29 November From 1, the lift connecting B Footbridge with Platform 2 (trains towards Hung Hom) will not be in use while refurbishment work is carried out. The lift between the Concourse and Platform 1 (trains towards Lo Wu/Lok Ma Chau) will remain in service. Passengers going in the Hung Hom direction from Tai Wo could consider using the lift to Platform 1 and travelling on to Fanling, then changing trains to return towards Hung Hom at Fanling. Passengers going to Tai Wo in the Hung Hom direction could consider travelling one stop more to Tai Po Market and changing trains to return to Tai Wo, then using the lift at Platform 1 to the Concourse. To cope with the lift replacement works, accessible car service will be serving wheelchair passengers as alternative means to convey wheelchair passenger from Tai Wo Station to Tai Po Station starting from 1. Wheelchair passengers can phone duty Station Controller of Tai Wo Station at City Line No for making arrangement upon arrival at Tai Wo Station. Under normal condition, the expected waiting time of the accessible car service is less than 30 minutes. The project is targeted to be completed by mid-january Dimensions of the accessible car saloon: height 132cm, width 66cm, length 200cm. Size of the wheelchair not exceed the above standard could summon the service. 10. North Point Station To cope with the lift replacement works, accessible car shuttling between North Point Station and nearby stations with public lifts is serving wheelchair passengers as alternative means of access starting from 3 July Wheelchair passengers can phone duty Station Controller at City Line No for making arrangement upon arrival at North Point Station. Under normal condition, the expected waiting time of the accessible car service is less than 30 minutes. The project is targeted to be completed by the end of January Dimensions of the accessible car saloon: height 132cm, width 66cm, length 200cm. Size of the wheelchair not exceed the above standard could summon the service.

3 11. Wan Chai Station To cope with the lift replacement works, accessible car shuttling between Wan Chai Station and nearby stations with public lifts is serving wheelchair passengers as alternative means of access starting from 16 October Wheelchair passengers can phone duty Station Controller at City Line No for making arrangement upon arrival at Wan Chai Station. Under normal condition, the expected waiting time of the accessible car service is less than 30 minutes. The project is targeted to be completed by early May Dimensions of the accessible car saloon: height 132cm, width 66cm, length 200cm. Size of the wheelchair not exceed the above standard could summon the service. 12. East Rail Line To facilitate future Shatin to Central Link operation, the tactile guide paths on all East Rail Line platform will be modified to suit the new train door centre. The works commenced in 2016 and the site progress of tactile modification work on each platform is detailed as follows:- (start/end) Station P1 P2 P3 P4 Lok Ma Chau Completed Completed Lo Wu Sheung Shui Fanling Tai Wo Tai Po Market University Fo Tan Completed Completed Completed Completed Racecourse Completed Completed Sha Tin Completed Completed Completed Completed Tai Wai Completed Completed Kowloon Tong Completed Mong Kok East Completed Completed Completed

4 13. Notes to Wheelchairs users In stations We would like to ask for the assistance of passengers using motorized wheelchairs in stations. Because of the layout design and the location of pillars and corners other passengers might not see you or be aware of your presence ahead of time and may not be able to move quickly out of your path. Please could we ask that you travel at a speed equivalent to a walking pace inside the stations especially on the platforms. On trains Because of space constraints, only one electric or two manual wheelchairs may board each carriage of the train into the multi-purpose area. The staff assisted portable ramp service can be provided upon request into the multi-purpose area of the front carriage. Assisted boarding of one wheelchair is arranged per train. However subject to the prevailing condition, wheelchair users are welcome to board the train without staff assistance through the 3 rd door of any of the other train cars. General Summary A summary sheet of MTR facilities for passengers with disabilities is attached for your reference. Further information or assistance General information is available from the MTR hotline or the MTR website at (Services and Facilities > Special Needs Service > Special Needs Service Search).

5 MTR Facilities for Passengers with Disabilities New and improved facilities mean better service for all our customers We are striving to improve access and facilities for all our passengers - not only those with disabilities, but the elderly, people traveling with babies or small children, and those who need step-free access. We are making improvements to many of our existing stations, and all our future lines will incorporate easy access facilities. Facilities for Visually Impaired Passengers TACTILE GUIDE PATHS are installed at all stations and Light Rail Stops. MODIFICATION OF OBSTRUCTIONS such as litter bins and fare maps making them more easily detectable to cane users has been completed in all stations. ESCALATOR AUDIBLE WARNING SIGNALS are installed in all stations to help passengers locate escalators at platform and/or concourse level, and identify the running direction of the escalator. PLATFORM TACTILE YELLOW LINES are installed in all stations without Platform Screen Doors. TACTILE STATION LAYOUT MAPS are installed at the following stations: Airport Express All stations Disney-land Resort Line Sunny Bay East Rail Line All stations Island Line All stations Kwun Tong Line All stations Ma On Shan Line All stations South Island Line All stations Tseung Kwan O Line All stations Tsuen Wan Line Jordan, Yau Ma Tei, Mong Kok, Prince Edward, Sham Shui Po, Cheung Sha Wan, Lai Chi Kok, Mei Foo, Lai King, Kwai Fong, Kwai Hing, Tai Wo Hau and Tsuen Wan Tung Chun Line All stations West Rail Line All stations An AUDIBLE DEVICE in the exit gate that is reached by the tactile guide path for providing audible Octopus Card readings are installed in all stations. An AUDIBLE DEVICE in the entry gate that is reached by the tactile guide path for providing "please enter" message are installed in all stations. BRAILLE plates have been installed on Ticket Issuing Machines (not Light Rail) and Add Value Machines, and in public toilets, lifts in certain stations and Platform Card Processors at Light Rail stops. COLOUR CONTRAST GRAB POLES are provided inside the compartments of trains. A BUZZER sounds when the train door is closing. COLOUR CONTRAST INTER-CAR BARRIERS are fitted between train carriages to prevent passengers stepping on to the track between train carriages.

6 Facilities for Hearing Impaired Passengers INDUCTION LOOPS to assist hearing aid users are installed at all Customer Service Centres and Ticket Offices. INFORMATION CARDS to facilitate communication between staff and passengers are available at all Customer Service Centers (except Light Rail stops). PASSENGER INFORMATION DISPLAY SYSTEMS are installed at the entrances, concourses and platforms of stations. FLASHING SYSTEM MAPS showing the location and direction of the train are installed on trains on Island Line, Kwun Tong Line, South Island Line, Tseung Kwan O Line and Tsuen Wan Line. ACTIVE LINE DIAGRAMS are installed in Airport Express and Tung Chung Line trains. ON TRAIN INFORMATION INFOPANELS display next station information and operational messages in the following trains: East Rail Line, Island Line, Kwun Tong Line, Ma On Shan Line, South Island Line, Tseung Kwan O Line, Tsuen Wan Line and Light Rail. LCD INFOPANELS display next station information and operational messages in the following trains: Airport Express Line. NEWSLINE EXPRESS screens display the next station and operational messages in the following trains: East Rail Line, Ma On Shan Line and West Rail Line. Facilities for Mobility Impaired Passengers MULTI-PUEPOSE SPACES are provided in all trains. WIDE GATES allowing wheelchair users and passengers with baby prams / baggage to pass into or out of the paid area without staff assistance are provided at all stations. PORTABLE RAMPS allowing wheelchair users to move easily between the platform and train are provided at all stations (except Light Rail stops). ACCESSIBLE TOILETS - UNPAID AREA provided in concourse un-paid area in stations of : Airport Express Hong Kong, Kowloon and Tsing Yi Island Line Kennedy Town ACCESSIBLE TOILETS - PAID AREA provided in concourse paid area in stations of : Disneyland Resort Line All stations East Rail Line All stations (except Racecourse Station) Island Line HKU, Sai Ying Pun, Sheung Wan and Quarry Bay Kwun Tong Line Ngau Tau Kok, Ho Man Tin and Whampoa Ma On Shan Line All stations South Island Line All stations Tsuen Wan Line Mong Kok and Prince Edward West Rail Line All stations ACCESSIBLE TOILETS - STAFF AREA provided in staff area in stations of : Airport Express AsiaWorld-Expo Island Line Central, Admiralty, Wan Chai, Causeway Bay, Tin Hau, Fortress Hill, North Point, Tai Koo, Sai Wan Ho, Shau Kei Wan, Heng Fa Chuen and Chai Wan Kwun Tong Line Shek Kip Mei, Lok Fu, Wong Tai Sin, Diamond Hill, Choi Hung, Kowloon Bay, Kwun Tong and Lam Tin Tseung Kwan O Line All stations Tsuen Wan Line Tsim Sha Tsui, Jordan, Yau Ma Tei, Sham Shui Po, Cheung Sha Wan, Lai Chi Kok, Lai King, Kwai Fong, Kwai Hing, Tai Wo Hau and Tsuen Wan Tung Chung Line All stations

7 Note In stations We would like to ask for the assistance of passengers using motorized wheelchairs in stations. Because of the layout design and the location of pillars and corners other passengers might not see you or be aware of your presence ahead of time and may not be able to move quickly out of your path. Please could we ask that you travel at a speed equivalent to a walking pace inside the stations especially on the platforms. On trains Because of space constraints, only one electric or two manual wheelchairs may board each carriage of the train into the multi-purpose area. The staff assisted portable ramp service can be provided upon request into the multi-purpose area of the front carriage. Assisted boarding of one wheelchair is arranged per train. However subject to the prevailing condition, wheelchair users are welcome to board the train without staff assistance through the 3rd door of any of the other train cars.

8 Station-by-station System Accessibility (alphabetically and in line order) Stations Phone No. Street/Concourse Concourse/Platform Airport Express Hong Kong Unpaid Area Kowloon Unpaid Area Tsing Yi Unpaid Area Airport Arrivals Hall leads direct to platform using side walkways AsiaWorld-Expo Unpaid Area through AsiaWorld-Expo Disney-land Resort Line Sunny Bay Ramp Disneyland Resort Same Level East Rail Line Hung Hom Same level / - Unpaid Area / - Unpaid Area (Non / Stair lift MTR managed facility) Mong Kok East Same level Kowloon Tong Same level / - Unpaid Area Tai Wai Same level Sha Tin Same level Fo Tan Same level / - Unpaid Area Racecourse Same level Stair lift University Same level / Ramp / - Unpaid Area / Ramp Tai Po Market Same level Tai Wo Unpaid Area (Non MTR managed facility) through connecting B Footbridge Tai Wo Shopping Centre with Platform 2 (trains towards Hung Hom) will be out of use while refurbishment work is carried out. Passengers needing assistance should contact station staff. Fanling Same level / Ramp / Stair (Non MTR managed facility) at entrance A Sheung Shui Same level / Ramp Lo Wu Same level / with staff assistance Lok Ma Chau Same level / with staff assistance Island Line Kennedy Town Unpaid Area / Ramp HKU Unpaid Area / Ramp Sai Ying Pun Unpaid Area / Ramp Sheung Wan Unpaid Area / Wheelchair Ai d (maximum loading is 200kg) with staff assistance at entrance A1 for exit only Central Unpaid Area Admiralty Unpaid Area / Stair lift at entrance A and D Wan Chai Paid Area (To cope with lift refurbishment works, accessible cars shutting between this station and nearby statins will be serving wheelchair passengers as an alternative means of access starting from 16 October Under normal condition, the expected waiting time of the accessible car service is less than 30 minutes. This project is targeted to complete by early May 2018.) Causeway Bay Unpaid Area Tin Hau Stair lift at entrance A1 Fortress Hill Wheelchair Aid (maximum loading is 200kg) with staff assistance through entrance B North Point Paid Area (To cope with lift refurbishment works, accessible cars shutting between this station and nearby statins will be serving wheelchair passengers as an alternative means of access starting from 3 July Under normal condition, the expected waiting time of the accessible car service is less than 30 minutes. This project is targeted to complete by end January 2018.) Quarry Bay Ramp Tai Koo Unpaid Area Sai Wan Ho Unpaid Area Shau Kei Wan Unpaid Area / Ramp Heng Fa Chuen Unpaid Area (Non MTR managed facility) through Paradise Mall Chai Wan Unpaid Area (Non MTR managed facility) through New Jade Commercial Complex / - Unpaid Area (Non MTR managed facility) through footbridge at entrance D

9 Stations Phone No. Street/Concourse Concourse/Platform Kwun Tong Line Whampoa Unpaid Area / Ramp Ho Man Tin Unpaid Area / Ramp Shek Kip Mei Unpaid Area / Stair lift access with staff assistance at entrance C Kowloon Tong Unpaid Area / - Unpaid Area (Non MTR managed facility) through Festival Walk Lok Fu Ramp Wong Tai Sin Unpaid Area / Stair lift at entrance C1 / - Unpaid Area (Non MTR managed facility) through Lung Cheung Mall Diamond Hill and Stair lift at entrance A1 / Wheelchair Aid (maximum loading is 200kg) with staff assistance through entrance A2 Choi Hung Ramp Kowloon Bay Unpaid Area / Stair (Non MTR managed facility)and - Unpaid Area (Non MTR managed facility) through footbridge at entrance A / Same level Ngau Tau Kok Ramp Kwun Tong Unpaid Area / - Unpaid Area (Non MTR managed facility) through apm / - Unpaid Area (Non MTR managed facility) through footbridge at entrance D2 Lam Tin Ramp Light Rail Tuen Mun Public NA All other Light Rail stops Ramp NA Ma On Shan Line Tai Wai Same level Che Kung Temple Unpaid Area / Ramp Sha Tin Wai Ramp City One Ramp Shek Mun Ramp / Same level Tai Shui Hang Unpaid Area Heng On Unpaid Area / Ramp Ma On Shan Same level Wu Kai Sha Same level South Island Line Admiralty Unpaid Area / Stair lift at entrances A and D Ocean Park Unpaid Area / Same level Wong Chuk Hang Unpaid Area / Same level Lei Tung Unpaid Area / Ramp South Horizons Unpaid Area Tseung Kwan O Line Yau Tong Unpaid Area / - Unpaid Area (Non MTR managed facility) through Domain Mall/ Same level Tiu Keng Leng Street level access from drop off area Tseung Kwan O Street level access from drop off area LOHAS Park Unpaid Area Hang Hau Street level access from drop off area Po Lam Unpaid Area / Ramp On the same level

10 Stations Phone No. Street/Concourse Concourse/Platform Tsuen Wan Line Tsim Sha Tsui Unpaid Area at Entrance A / - Unpaid Area (Non MTR managed facility) through isquare at entrances H and R Jordon Unpaid Area Yau Ma Tei Unpaid Area / Stair lift at entrance A1 Mong Kok Unpaid Area Prince Edward Unpaid Area / Stair lift at entrance B1 Sham Shui Po Unpaid Area / Stair lift at entrance A1 Cheung Sha Wan Unpaid Area Lai Chi Kok Unpaid Area / Stair lift at entrances D1 and D4 / - Unpaid Area (Non MTR managed facility) through liberté at entrance D3 Mei Foo Unpaid Area / Stair lift at entrance C2 / Ramp Lai King Unpaid Area Kwai Fong Ramp Kwai Hing Ramp / - Unpaid Area (Non MTR managed facility) through footbridge Tai Wo Hau Unpaid Area Tsuen Wan Same level / - Unpaid Area (Non MTR managed facility) through Luk Yeung Sun Chuen & Nam Fung Centre Tung Chung Line Hong Kong Unpaid Area / Same level Kowloon Unpaid Area / Same level Nam Cheong Unpaid Area Olympic Unpaid Area / - Unpaid Area (Non MTR managed facility) through Olympian City Lai King Unpaid Area Tsing Yi Unpaid Area / - Unpaid Area (Non MTR managed facility) through Maritime Square Sunny Bay Ramp Tung Chung Ramp / Same level West Rail Line East Tsim Sha Unpaid Area / - Unpaid Area (Non MTR Tsui managed facility) through K-11 / Ramp Austin Unpaid Area / Ramp Nam Cheong Unpaid Area Mei Foo Unpaid Area / Stair lift at entrances C2 / Ramp Tsuen Wan West Unpaid Area at entrance D Kam Sheung Road Ramp / Same level Yuen Long Unpaid Area / Ramp / Stair access with staff assistance at entrance F Long Ping Unpaid Area / Ramp Tin Shui Wai Unpaid Area / Ramp / - Unpaid Area (Non MTR managed facility) through footbridge at entrance C Siu Hong Unpaid Area / Ramp Tuen Mun Unpaid Area / Ramp * Time subject to change